User Guide
Complete guide to using SavePoint Authentication Portal
Getting Started
Creating Your Account
- Visit the registration page
- Enter your email address and create a strong password
- Check your email for a verification link
- Click the verification link to activate your account
- Complete your profile setup
Signing In
SavePoint offers multiple secure ways to sign in:
- Email & Password: Traditional login with your registered credentials
- Social Login: Sign in with GitHub or Google accounts
- Magic Links: Passwordless login via email
- Passkeys: Biometric authentication using fingerprint or face recognition
Authentication Methods
Passkeys (Recommended)
The most secure authentication method using biometric data or device security.
- • Works with fingerprint, face recognition, or device PIN
- • No passwords to remember or lose
- • Resistant to phishing attacks
- • Works across all your devices
Two-Factor Authentication
Add an extra layer of security with TOTP authenticator apps.
- • Compatible with Google Authenticator, Authy
- • Generate time-based codes
- • Backup codes for emergency access
- • Required for sensitive operations
Magic Links
Passwordless authentication delivered directly to your email.
- • No password required
- • Secure, one-time use links
- • Links expire after 15 minutes
- • Perfect for quick access
Social Login
Sign in using your existing GitHub or Google accounts.
- • Use existing social accounts
- • No additional passwords to manage
- • Secure OAuth 2.0 protocol
- • Quick setup and access
Security Best Practices
Recommended Security Setup
- Enable passkey authentication for your primary devices
- Set up TOTP two-factor authentication as a backup
- Use a unique, strong password if using email/password login
- Review and download backup codes
- Keep your contact information up to date
Account Security Tips
- Never share your account credentials or backup codes
- Always sign out from shared or public computers
- Enable account notifications to monitor suspicious activity
- Use SavePoint authentication for all compatible applications
- Report any suspicious activity immediately to IT support
Account Management
Managing Your Profile
Access your account settings through the dashboard:
- Update personal information and contact details
- Change your password or email address
- Manage connected social accounts
- View your authentication history and active sessions
Managing Authentication Methods
- Add Passkeys: Set up biometric authentication for your devices
- Configure TOTP: Scan QR codes with authenticator apps
- Generate Backup Codes: Create emergency access codes
- Link Social Accounts: Connect GitHub or Google accounts
Troubleshooting
Common Issues
Can't access my account
- Try using magic link authentication if password isn't working
- Use backup codes if TOTP is not available
- Contact IT support for account recovery assistance
Passkey not working
- Ensure your device supports WebAuthn/FIDO2
- Check that biometric authentication is enabled on your device
- Try using a different browser or device
- Use an alternative authentication method temporarily
TOTP codes not working
- Check that your device's time is synchronized
- Ensure you're using the most recent code
- Try re-syncing your authenticator app
- Use backup codes if available
Getting Help
If you need assistance or encounter any issues not covered in this guide:
- Email IT Support: support@savepoint.com.au
- Check the system status page for known issues
- Review the security documentation for advanced topics
- Consult the API documentation for developers